How we can help

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How we can help

Many of our guests come from overseas. Our priority is to constantly ensure that each guest feels comfortable and relaxed whilst away their familiar surroundings. Each luxury, bespoke apartment provides valued information on local services and amenities, and we are also able to offer additional services such as dry cleaning, ironing and grocery shopping at an additional cost. Our guest services team will be able to assist you. 

Housekeeping/ Laundry Services

Our apartments are visited regularly for a maintenance inspection and are serviced once weekly during occupation for cleaning and replacing linen and towels.

As an additional service, we can tailor our cleaning service to meet your requirements or see to any dry cleaning or ironing that you may need. Should a maintenance issue arise during your stay; our housekeeping team will be able to attend to this for you, all you need to do is just call us.

Hospitality Services – Complimentary

A complimentary welcome and household pack is delivered to your apartment prior to arrival as part of our Hospitality Services package. Please note this package is not replenished and guests are not expected to replace any item used.

Complimentary Welcome Pack Includes:

Tea, coffee and sugar, toilet roll, shampoo and body wash, hair conditioner, hand wash, slippers, tissues, dishwasher tablets, washing capsules and washing-up liquid.

Gourmet Grocery Services

Some of our many guests prefer their own groceries from one of the main local supermarkets and have these delivered to the apartment. If you would like to liaise with us before ordering online, we can assist with delivery options so as to store these in your apartment ready for your arrival.

Additional Cot/Bed Services

High chair and baby cot hire is £60 per week and an extra foldaway bed is £25 per night.

Should any of these be required for your reservation, please list these as a special request on your booking. Or simply, telephone us at least a day in advance of requiring as these items are not guaranteed to be available.

Local Travel & Entertainment Services

Local information can be found in our guest information folder in each apartment. We can assist you in arranging executive airport transfers.

Public transport – London Underground and National Rail

Airports – Heathrow Express, Heathrow Airport Guide, Gatwick Airport

Business Services

Each apartment has high-speed broadband with Wi-Fi. Should you require printing services, please list these as a special request on your reservation or, telephone us at least one working day in advance of requiring as these items are not guaranteed to be available.

Emergency Services

Emergency Contacts are available for local Doctors and Hospitals.

Apartment plans
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Matthew’s place is better than advertised! I travelled to London for work and decided to bring my family. Matthew provides the crib and highchair so we didn’t have to bring them. The beds were comfy, everything was clean and all necessary kitchen items were there. Really appreciated the signs on how to work the shower/tub faucets. Location was perfect! So much is walking distance we went to a different restaurant every night and had easy access to the tube and bus lines. There’s a walking tour in the neighbourhood at night revealing a bit of history to the street! Matthew…
Jessica, White Row
Matthew! Where do I start or what can I say!!!! Thoughtful, hospitable, attentive, helpful, patient and the list goes on. I have never booked through Airbnb before and I was really nervous about booking a place that I haven’t viewed previously but Matthew asked for my requirements in a property and he delivered. Not only one property but two. Trust me guys, this is your go to guy if you’re in London and need a place to stay. Whatever you want, he’ll have the hook up. Thank you Matthew for everything. Both places were excellent and can’t wait to return!
Rand, Point West

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